Island Way Clean and Seal, LLC warrants all residential applications against defects in workmanship or material failure such as cracking, peeling, or turning yellow as follows:
We provide a 3-year limited warranty using Ure-Seal H20 only. Customers are responsible for our material cost on all warranty work, however, we will provide labor for any warranty issues needing to be corrected.
This warranty is void if previously sealed and excludes damages caused by the failure of/or from any previous coating/sealer failure of the substratum or damage caused by customer abuse or neglect, no warranty is given if previously sealed. Slate, Flagstone, and any other natural stone which the customer requires to be sealed are not covered by the warranty. “Efflorescence” is not covered by this warranty, but is occasionally covered by the stone manufacturer. According to the “ICPI” (interlocking concrete pavement Institute), Efflorescence is a natural process, in which a random white haze may appear on the surface of the brick, which is caused by lime or water-soluble calcium oxide that rises to the surface after repeated saturation due to, oversaturation, rain or sprinklers. Efflorescence does not affect the integrity of the bricks and will usually resolve itself with time and exposure to the elements.”) The proper sealing of concrete brick pavers can either retard or completely stop the efflorescence process due to the moisture protection achieved by the sealing process. However, this warranty does not state or imply that efflorescence will stop as a result of the sealing process. We cannot guarantee or warranty that your sealed surfaces will not get tire marks. In most tires, there is a compound called ‘plasticizer’ which is designed to slightly melt from friction heat and gum up your tires to increase traction, often, this rubbery material may transfer onto some sealed paver surfaces.
In addition, some brick pavers lie in a heavily moisture-ridden substratum (due to improper drainage) or over concrete, which may cause the bricks to retain moisture and cloud the bricks. Only proper drainage will correct the problem and is not the responsibility of Island Way Clean and Seal, LLC. Improper drainage during our service may cause water and sand to lie on the surface area, it is the customer’s responsibility to correct these issues prior to our service, Oftentimes, dependent on traffic volume, UV exposure, weather conditions, rainwater control from dripping off a home’s roof, pool cage, garden hose, downspout pouring directly on the surface, water flow, drains, voids between and under as well as many other factors that can contribute, it is possible for the joint sand to wash out from between the pavers. We are not responsible for any natural erosion that may occur based on these abnormal conditions. We do not express or imply any length of time the joint sand will remain in the paver joints. During the course of normal use as well as Installations exposed to driving winds or runoff, your pavers may lose some joint sand that can be simply replenished with dry sand. The paver sand may settle in some areas to the bottom of the paver joint. In addition as a result of heavy rainfall as well as direct contact from pressure washing, water hoses, and sprinklers, some of the joint sand may become loose or wash out.
The customer understands that the sealing is only as good as the quality and condition of the bricks that are being sealed. No warranty is given if we did not prepare the area or it was prepared by anyone other than us. No claim is expressed or implied that we can totally remove all stains prior to application. We remove as much as is possible with today’s technology, equipment, and chemicals, yet some stains such as rust, paint, oils, efflorescence, acidic’s to include sealer are set deep into the pores of the bricks making total removal impossible without serious damage to the delicate patina of the bricks. Some stains can only be removed by having the bricks replaced manually. We also cannot guarantee insect intrusion, grass, weeds, and mildew will not return in any amount of time on any application, although we take many steps to retard the growth of mildew and weeds, there is no way to warrant the surface of insect, grass, weeds, contaminants or mildew. Also, some pavers are much more porous than others. Even inconsistency on the same surface can occur in/on from one paver to another which can impede the level of depth “sheen” or “shine” a surface can have. We do not in any way guarantee your pavers will hold a high shine or any shine at all, as it is paver by paver dependent. We do offer an additional high gloss sealer that is an additional coat over your sealed surface which has been known to increase the shine drastically in 98% of our applications, although we cannot guarantee it will in every instance, this service will include an additional cost to the customer. In addition, no claim is implied on how long the sealer will last (condition, quality, and how well the pavers were/are maintained can affect durability) To maintain your warranty, We require an inspection and pressure cleaning conducted by one of our crews or a company approved by us every 6 months for the life of the warranty given, the cost will be based on the square footage of the surface under warranty. Note that the sealer can be slippery in some cases, which we cannot be liable for. This warranty doesn’t cover mother nature or acts of God.
Free and/or complimentary services are not covered under the warranty.
We take many measures and steps to protect any surrounding plant life or foliage from our cleaning solutions. In some cases, plants can be damaged if the surrounding soil comes in contact with our solutions. In the rare occurrence, this happens, We will often replace that plant out of good customer service, but we do not take fault if a plant is damaged during our process.
Every Customer is asked to do a “Final walk-through” with a Technician prior to us leaving your property, this is one of the reasons why we have such a high satisfaction rating. If you are not home then we do the walk through by ourselves and try to give you the best possible result.
We take many measures to avoid water, sand, and cleaning solutions from entering your pool, garage, and/or doors, we take extra precautions in this area, heavy stripping can affect paint, which we are not liable for, although we take measures to avoid contact. Softwashing is designed to safely clean, it will not remove oxidation or marks, we are not responsible for damage caused by oxidation or improper care. Stripping of Sealer, We highly recommend and strongly encourage you to have your pool drained and refilled after we strip, make sure your system is turned off prior to our arrival, at the least to have a commercial company clean and check the chemicals in your pool.
Contracting Island Way Clean and Seal, LLC gives us the right to re-service, repair, and refund partial/full invoice amounts of ALL CLAIMS. Customer service is our priority immediately following employee safety. We reserve the right to correct any issues our customers may encounter when properly notified prior.
Warranty is subject to change at any time without notice as industry products and processes change throughout time. IT IS STRONGLY SUGGESTED that customers print the current warranty when the services are rendered to ensure they receive proper coverage.
There is no warranty when using any customer-supplied products or services beyond our recommendations.
This is the only warranty given by the warrantor.
Last revision to warranty made 7/06/2016